What you get, in writing

Why this page is not an API reference

We do not sell a product, so there is no public API to document here. What we do produce, on every engagement, is the documentation for the systems we build and then run on a client's behalf. That is what this page describes.

It matters more than it sounds. The main reason automation quietly dies a few months after launch is that nobody wrote down how it works, and the one person who knew has moved on.

What every engagement includes

By the time we hand something over, it comes with:

• an architecture note explaining what the system does, what it talks to, and why it is shaped that way
• runbooks for the things that page someone at three in the morning, written to be followed by someone who did not build it
• decision records covering the trade-offs we made and what we ruled out, so a future change does not relitigate settled ground
• an inventory of accounts, credentials, and access, showing exactly what is held where and by whom
• a handover document, if and when you want to run it yourself

Where it lives

In your systems, not ours. Documentation that lives only in an agency's wiki is a hostage, not an asset. It goes wherever your team already keeps things, in a format your team already uses.

You own it outright, along with the code and the infrastructure definitions, from the first sprint rather than at the end of the engagement.

If you take it in-house

Some clients keep us operating a system indefinitely. Others bring it in-house once it is stable. Both are fine, and the second is not a failure we try to prevent by making ourselves hard to remove.

When you want to take something over, we write the handover properly and walk your team through it until they can run it without us. No lock-in, no ransom, no discovering that a critical credential only ever existed in our password manager.

Questions before you start

If you want to see what our documentation actually looks like before committing to anything, ask. We will walk you through a redacted example on a call. It is a fair thing to want to check.